Refund policy

Orders may be cancelled and fully refunded within twenty-four (24) hours of order placement, provided production has not commenced.

All custom jewelry orders, including but not limited to engagement rings and wedding bands, are final sale once production has begun and are not eligible for cancellation, return, exchange, or refund.

For custom orders placed in person or through a sales associate, cancellation may be requested prior to the start of production; however, any deposit paid may be forfeited at our discretion, as deposits are applied toward materials, labor, and production scheduling.

No refunds or returns will be issued for completed and/or delivered custom jewelry.

In rare and exceptional circumstances, a return of a completed custom engagement ring may be approved solely at the discretion of Jewels of America. If approved, the item must be returned in its original condition. 

Upon receipt, the item will undergo a fourteen (14) day verification period to confirm authenticity, originality, and condition.

Upon successful verification, any custom engagement ring approved for refund will be melted and permanently destroyed. We do not reuse materials from custom jewelry due to structural integrity standards and the sentimental or emotional significance associated with bespoke pieces.

Accordingly, all approved custom jewelry returns are subject to a fifty percent (50%) restocking fee, which will be deducted from any eligible refund. Or if you choose to exchange, 75% of the rings value can be given as a store credit, or ring of higher value. Subject to the discretion of Jewels of America. 

By placing an order, you acknowledge and agree that custom jewelry is made specifically to your specifications and is final sale, except where expressly stated otherwise in this policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase. 

To start a return, you can contact us at shopify@jewelsofamericainc.com. Please note that returns will need to be sent to our Toronto Headquarters.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopify@jewelsofamericainc.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at shopify@jewelsofamericainc.com.