Quiz 05-02-2026

Ordering & Process

After you place your order, we begin sourcing your diamond and creating a 3D CAD model of your ring.

You'll receive renders for approval, and we'll refine them until everything is exactly how you want it.

Once approved, production begins.

Yes. Every ring is custom made from scratch based on your specifications. We do not carry pre-made inventory.

Yes—changes can be made during the design (CAD) stage.

Once the design is approved and production begins, no further changes can be made.

Timeline & Delivery

Production typically takes 2–3 weeks, followed by overnight shipping once complete.

In some cases, yes. Contact us before ordering and we'll confirm if your timeline can be accommodated.

Yes. You'll receive updates during key stages, including CAD design approval and completion.

Diamonds & Materials

Yes. We use lab-grown diamonds, which are chemically and visually identical to natural diamonds.

Yes. Center stones come with certification from labs such as IGI or GIA.

We offer 14K gold, 18K gold, and platinum.

Pricing & Payments

Every ring is custom, so pricing varies depending on the diamond and design.

Our model allows us to offer significantly better value compared to traditional retail.

We accept major payment methods including secure online checkout options.

Yes—installment options may be available at checkout depending on your location and eligibility.

Shipping & Pickup

We ship across the United States and internationally.

Yes. All orders are fully insured and require a signature upon delivery.

Yes. We offer private, appointment-only pickups at select locations.

Returns, Warranty & Support

Because each ring is custom made, all sales are final once production begins.

Yes. We offer lifetime customer care, which includes:

  • Complimentary resizing
  • Cleaning and polishing
  • Maintenance support

Accent stones (such as pavé or hidden halo stones) are covered under normal wear with routine maintenance.

Sizing & Fit

We recommend getting sized locally before ordering.

If needed, we offer resizing after delivery.

Yes—standard resizing is included as part of our lifetime care.

Trust & Authenticity

Every order includes:

  • Diamond certification (IGI or GIA)
  • Detailed invoice
  • Third-party appraisal for insurance

Yes. We provide final photos/videos of your completed ring before shipment.